Delivery Policy

Delivery Policy

DELIVERY POLICY

ONLINE DELIVERY

• Delivery services are available in Dubai, Sharjah, Al Ain & Abu Dhabi.

• Deliveries are made via courier.

• Online deliveries are free if above 800 AED.

• Online delivery charge is 250 AED if the purchased amount is less than 800 AED.

• Deliveries can be paid in cash on delivery or via credit card online.

• Online orders are delivered within 24 hours after the payment transaction has occurred.

• Cash on delivery payment is collected within 24 hours after the order is confirmed and goods are shipped 24 hours after payment collection.

• If cash is not collected within 24 hours after the order is placed the order will be cancelled/ not valid.

• Orders placed after 5pm will be delivered during the second half of the next day (after 12pm).

• Deliveries on the first floor and above are made only through service elevators.

• To ensure products reach the desired room/location in your home, please take clearance measurements of elevators, doors and stairs prior to making your purchase and sign off a service check list to avoid any problems at the time of delivery.

• Celeste will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.

INSTORE DELIVERY

• Free delivery services are available in Dubai & Abu Dhabi.

• Deliveries are made via courier.

• For in store invoice above 1,500 AED are subject to next available date. For other Emirates, charges apply.

• Deliveries are made upon 100% payment receipt in advance.

• Deliveries on the first floor and above are made only through service elevators.

• To ensure products reach the desired room/location in your home, please take clearance measurements of elevators, doors and stairs prior to making your purchase and sign off a service check list to avoid any problems at the time of delivery.

• In case of redelivery, minimum 300 AED charge will apply and must be settled prior to delivery.

• Products must be collected within 30 days from the invoice date, 5% of gross invoice value as storage charge per month applies thereafter.